IPiphany’s OnePipe Service is a managed digital phone system combining high-end phone system features and functionality with internet, long distance, and local calling services. OnePipe eliminates multiple systems, multiple vendors, and multiple bills. There’s one connection, one point of contact, and one monthly bill that’s easy to understand. The system is managed and maintained for you, resulting in a comprehensive communications platform that is reliable, easy to use, and easy to administer. OnePipe also makes sure your phone calls are routed to you wherever you are, seamlessly putting headquarters, remote offices, and remote workers on the same phone system. OnePipe streamlines your voice and data infrastructure leading to significant savings and better use of company resources. OnePipe replaces your current phone system, or systems, with a managed digital system in a secure data center. You are connected to our system through a private line or internet connection, and we provide you with all phone system features and services including local and long distance calling. Our managed system includes all the features you would expect from a traditional, high end PBX phone system but enriched with extra features. Along with voice mail, call forwarding, and conferencin are enhancements such as Find Me/Follow Me and unified messaging. OnePipe piggybacks on your existing data infrastructure using VoIP technology so there’s minimal upfront cost and an easy deployment. The best part is, there’s little work on your end to keep the system at peak functionality. We are responsible for all maintenance, upgrades and performance issues. Here’s why clients are choosing OnePipe for their phone system and service: Easy to Use OnePipe is easy to use. Our intuitive IP phones have a large display that guides you through various functions like conference calling, call transfers, and voice mails. The OnePipe web portal is a web based tool that lets you manage your office communications through an internet browser. You can listen to and forward voicemails, search your call history, and even decide how to route your calls; send them directly to voicemail, your cell phone, or home. If you are not sure which location will be best, turn on the Find Me/Follow Me function. The system then sequentially tries different places until it finds you. You’ll never miss a call again! Easy to Manage Tired of Macs, multiple bills, multiple vendors, different systems, and different sites? Those days are gone with OnePipe. OnePipe wraps all of your local, long distance, internet access, and even equipment into one easy monthly price. There are no more stacks of bills to sift through each month. Maintenance and upgrades are also part of the monthly bill. With OnePipe, there is one vendor. That means whether it’s the installation of the system or ongoing service, there’s only one point of contact. If there’s an issue—any issue—we take responsibility for it. No more finger-pointing between several vendors trying to figure out who’s going to make it right. You can turn up OnePipe in a matter of days for dozens of users. There is minimal upfront work on individual PCs or your existing infrastructure. Even adding users is as simple as a few clicks away, letting you easily scale the system up. Management with OnePipe is easy; we employ web interfaces that allow you to easily add, change, and delete users from anywhere without having to call in specialists. Plus, software updates are automatically deployed by us behind the scenes, ensuring you are always running the current software. Lastly, instead of committing dollars to in-house or outsourced management, you can invest those dollars in your business. Easy to Afford Lower Cost of Ownership OnePipe is a new kind of phone system and service with a lower cost of ownership compared to traditional phone systems. By reducing upfront costs and streamlining overall operating costs, some clients are able to save as much as 40% in voice and data costs by moving to a managed service. Managed services eliminate the need for expensive onsite servers, software, and staffing. Ongoing maintenance charges and software enhancements are included in the service, saving you time and money. Consistent, predictable billing makes for easy accounting and budgeting. Moves, adds, and changes take place with the click of your mouse. You’ll find yourself devoting your time and money to your business instead of your phone system. Reliable, Scalable, Flexible OnePipe is reliable. With multiple systems, networks, and gateways we greatly minimize the chance of service interruptions. OnePipe also offers a compelling disaster recovery strategy as the system can shift to a new location on the fly. If the network fails, callers will still get your voice mail, or can be redirected to an alternative location such as a cell phone. For multi-office environments, you can shift calls to other locations in the event of a local failure. To do this with a traditional premise-based system is complicated, time consuming, and potentially cost prohibitive. OnePipe is also the most flexible phone system and service you will ever experience. There’s scalability: OnePipe works for two users or 20,000 users; one site or 10,000 sites. Adding users is a snap—no extra cards for the phone system, no technician visit, just plug in the phone, add a user, and you are good to go in a manner of minutes. You’ll never need to upgrade your voice mail space, add lines, or add cards. You could start small and grow without worrying about outgrowing the system or conversely, buying too big of a system and not fully utilizing its capacity. OnePipe also makes it easy to handle the most demanding calling environments. A standard connection can support over 40 calls and even if that gets saturated, outside callers still get voicemail or can be forwarded to an alternate site or phone…no busy signals for this system! Enterprise Level Capability OnePipe service capabilities give any size business enterprise communication services without a large capital or operational investment. Features that are typically out of reach for smaller firms like Caller ID, personal phone numbers, call reporting logs, and multi-line conference calling are standard. You also receive a high level of reliability and redundancy not commonly found with smaller implementations. Many Offices, One System OnePipe easily connects all company locations and remote employees on the same phone system with the same dialing plan. Call across the office or across the country by simply dialing 4 digits. That’s a free call to anyone on the system, even home users. By connecting multiple offices to the same system you gain tremendous advantages. You can share resources between offices like call center staff, receptionists, and inside sales. For example, if too many calls are coming into one location you can have another location on your system pick up the overflow, unnoticable to your outside callers. Lastly, by putting all offices on one system you simplify the management of users, enable the sharing of messaging, and present a common user experience to your clients when they call your business. All in One – Email, Fax, and Voice Mail Tired of checking different places for different messages? OnePipe gives you unified messaging—all of your emails, faxes, and voice mails show up in your Microsoft Exchange Inbox. If it’s just voicemail you’re after, no need to dial the voice mail system; simply login to your web portal, click on your message, and listen. And when you’re done, you can forward to any other email address with just another click of the mouse. OnePipe also integrates with Outlook so you can generate calls to your contacts in Outlook with just a mouse click. You can also look up extensions and change individual call treatments straight from Outlook. Soon you’ll be able to integrate all of your Windows applications with voice. Imagine having customer information pop up automatically when they call you. Or being on a web page, clicking on a phone number, and having your phone dial the number. Doing More with Less – Data and Voice Together OnePipe combines voice and data connections and traffic so you can do more with less. We prioritize voice traffic to ensure you always have a crisp, quality connection. And whatever bandwidth is not used for voice is dynamically available for high speed internet. This isn’t taking a connection and splitting it in half, this is real time allocation of bandwidth depending on what’s needed.